It is important to answer honestly and calmly display your expertise to alleviate unnecessary anxiety. At Elite InspectorInsure, we understand that it is hard enough to be an expert in your field, but having to “sell yourself” adds another layer of difficulty to the situation.
There are many articles and posts published to aid consumers in hiring a home inspector. But, there is very little information online to help home inspectors find the right clients. One key concept this post will focus on is understanding why people seeking home inspectors are asking specific questions before they schedule an inspection.
When a potential client interviews you and your quality of work, it’s important to set yourself apart from other inspectors and provide them with trustworthy assurance in your expertise and experience. Be sure to answer these types of questions honestly and concisely to alleviate any uncertainty as to whether you are the person for the job. After all, this is probably the biggest investment most people make in their lives and they are instilling considerable trust in you to help them. At Elite InspectorInsure, we understand that it is hard enough to be an expert in your field, but having to “sell yourself” adds another layer of difficulty to the situation.
Questions Home Inspectors Can Expect to Be Asked from Their Clients
What sets you apart from other home inspectors?
What is most important to home owners and banks? Accuracy and thoroughness. It is also important to underscore that you have a great response time. Are you a member of any state or national home inspector associations? What designations have you acquired?
Did an earlier career provide you with helpful inspection experience?
This is your time to shine. For most home inspectors, this was not the first career choice. Explain to your client where you have learned your experiential experience and your academic experience. It is important they understand the value you, as an inspector bring to the table.
If you discover issues that require repair or replacement, do you recommend vendors?
This is a discretionary response. Our suggestion is have 3 or 4 recommendations that the client can vet themselves. This will alleviate anxiety for the client, to know you know certified contractors that can help fix their repairs. Remember: It’s important these vendors are insured as well.
If your recommendations are hired, do you benefit financially?
We do not recommend ever receiving financial incentives from your preferred client list. It always creates the fear that you are merely recommending vendors solely for your gain. Again, you are trying to alleviate anxiety, this will only increase the anxiety and distrust.
Do you carry Errors and Omissions insurance? What does it cover?
Of course, in most states there is a minimum coverage requirement. For example, in Pennsylvania inspectors are required to carry no less than $100,000 per occurrence, and at least $500,000 aggregate. Selecting an insurance company such EliteMGA that specializes in the home inspection insurance industry will help you better manage your risk.
Will you email a redacted copy of a recent home inspection?
Do you perform listing or pre-sale inspections? If so, do you re-inspect for a buyer at the time of a sale?
Explain your business model, and what services you offer as a home inspector.
Who at your company performs the physical inspection?
Often times, the potential client was referred to you by either a real estate agent or bank. They do not know your company size or anything about you.
Do you physically access the roof to check the various inspection points? If the roof is too steep, or snow-covered, how do you inspect it?
This is dependent on your service offerings. If you have already explained what particular services you offer, then you probably won’t have to worry about this question.